Refund Policy
Last updated: July 2026, this policy is still being finalized
Before payment
If a buyer declines a deal, or a seller cancels it, before payment is made, nothing is charged. There's nothing to refund.
After payment, before confirmation
Once a buyer pays, SafeSide holds the funds and does not release them to the seller until the buyer confirms the item was received as agreed.
If something goes wrong
If an item doesn't arrive, or doesn't match what was agreed, contact the seller directly first. Most issues are resolved this way. A formal, in-product refund and dispute process is still being built. Until it launches, reach out through our contact page and we'll help however we can on a case-by-case basis.
This is an early, evolving policy. It will be replaced with a more complete version as SafeSide's dispute-resolution tools are built.